Efficiency Through Mobilizing Public Service

Executive Summary

Government agencies such as law enforcement and first responders have always been early users of mobile computing technologies. The reason is simple; their duties require access to real-time information in order to complete their work safely.

As mobile computing has evolved and equipment and service costs reduced, more government agencies are realizing the productivity increases garnered by equipping workers with laptops, tablet PCs and smart handheld devices. A wide array of government organizations from child and family services to public works, field inspectors and utilities are deploying mobile computing technologies to improve public service, increase worker productivity and better harness budgetary resources more efficiently.

This paper outlines examples of mobile technologies within different government agencies and details the key components that organisations such as these considered to uncover and remove unseen hidden costs as they mobilized their workforce: Bedfordshire Police, Birmingham City Council, Bournemouth Borough Council, Cherwell District Council, Durham City Council, Derby Homes, Dwr Cymru Welsh Water, Harrow Borough Council, Leeds City Council, Airwave Solutions, London Fire Brigade, Newcastle on Tyne City Council, Newport City Council, North Wales Police, Oxfordshire County Council, Partnerships UK, Partnerships for Schools, Powys County Council, West Oxfordshire District Council, Westminster City Council and Wolverhampton Borough Council, South East Water, South West Water and Strathclyde Partnership for Transport (SPT).

With a focus on Mobile Computing for Government, the paper details implementation requirements in :

• Emergency Services and Law Enforcement
• Emergency Medical Services
• Public Works
• Health, Safety and Environmental Inspection Departments
• Social Care, Child and Adult Services and
• Municipal Field Services

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The Three Elements of a Mobile Deployment are discussed in some detail, including

• Mobile Devices
• Wireless Networks
• Software

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The paper concludes with the key to unlock incremental mobile working efficiencies through addressing the Unseen Challenge: Seamless Connectivity.

Common connectivity issues experienced by the sample customers mentioned above include:

• Coverage Gaps
• Use of Multiple Networks
• Surviving Suspend/Resume Cycles
• Application Reliability
• Support Concerns and User Acceptance
• Managing a Mobile Deployment
  • Visibility
  • Control
  • Mobile Device Connection Management
  • Monitoring
  • Fault Isolation and Resolution
  • Bandwidth Management
  • Ensuing end User Productivity
  • Authentication and Code of Connection (CoCo) compliance
  • End-to-End Security